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Privacy Policy

Effective Date: March 22, 2013



EM24Alert, (hereinafter "EM24") values the privacy of our subscribers seeking monitored medical alert systems. EM24 subscriber information will be used only in relation to EM24 services. Information provided by people seeking medical alert systems will only be provided to people or companies with which EM24 Alert maintains business relationships or to people or entities through which EM24 will provide the service(s). The information that you make available to us when you complete our forms will never be sold, rented or made available for any other purpose whatsoever. We may occasionally use your e-mail to inform you about EM24 or other related services only.

EM24 Alert takes precautions to safeguard our subscribers’ account data and information from unauthorized use. The following is a detailed explanation of our privacy policy with regard to the EM24 Alert web site and our related services.

The following is a detailed explanation of our privacy policy with regard to the EM24 Alert web site and our related services.


EM24 collects personal information about you that you knowingly provide to us. You provide this information to EM24 when you fill out the digital or paper forms that request personal information from you or you give it to us verbally via telephone or via the medical alert system. Personal information includes but is not limited to: name(s), address, telephone number(s), medical conditions, medications, email address(es), locations of keys, and other special instructions. EM24 does not verify the accuracy or completeness of any information you provide to us.

The non-personal information that we collect from you is used for internal purposes to make your experience with our site more enjoyable. We use "cookies" to compile aggregate non-personally identifiable information about the visitors to our website. Non-personally identifiable information most often consists of things such as page visits and how many times you have visited a particular web site, etc. This type of information is usually associated with a particular computer or IP address but not with a particular person. "Cookies" are pieces of information generated by a web server and stored in the user's computer, ready for future access. Each time you access our web site; our server finds the relevant cookie on your computer. The information contained within that cookie is then used to customize your experience with our site. The following is a list of the information we collect:

We automatically record the name of the domain (for example,"" if you use a private Internet access account); the IP address (a number that is automatically assigned to your computer when you are using the Internet) from which you access our website; the type of browser and operating system used to access our site; the date and time you access our site; the Internet address of the website from which you linked directly to our site; and the pages you visit.


We use this information in relation to EM24 or related service(s). We may use the non-personal information we collect from our visitors/customers in an aggregate form to aid in our marketing efforts with third parties or to provide data to one of our affiliated companies.


We use the latest in encryption technology, including 128 bit SSL encryption to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. All information submitted via the Internet is stored on a server, which requires proper-authentication for access.

The server is housed in a secure environment that employs a variety of techniques to protect your information. We also use anti-virus protection software to guard against outside attacks on our networks. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities. We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. Our servers are manned 24-hours a day, in a building that is UL approved for fire protection. When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts. Employee passwords must contain both numeric and alphanumeric characters; be at least 6 characters long, and must be changed every 60 days. Additionally, after 6 failed attempts, the employee is kicked out of the administrative system.

In order to protect financial information, including credit card information for payments, we consult with an outside credit card processing company. These processing companies are regulated by the financial services industry and must meet certain security requirements in order to be in business. The processing companies will have access to your credit card information, billing address, name and possibly your telephone number. The processing company will communicate with the issuing bank of your credit card in order to get final approval to charge your credit card for the product or services we are providing for you.

Any information submitted by other means such as the mail, or by facsimile, is stored in a secure area that requires a key to gain access to. Access to this information is limited to only those employees who need the information in order to do their job effectively.


EM24 does not lease, license, sell or share any of this information with anyone or any company except as mentioned in the proceeding paragraphs or in the paragraphs below. Only EM24 employees and service providers with whom EM24 maintains a business relationship, or people or entities through which EM24 will provide the service(s) will have access to your personal information. Employees in EM24 technical department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work.

The only time someone other than those described above will ever see or be privy to your personal information is in the case of a judicial request (such as a subpoena) or if the company is acquired or sold.

The aggregate (not individual) data that we collect may be shared with outside companies in order help promote the EM24 Alert site.


You have the option of disabling your computer's ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from your computer.


We reserve the right to change this privacy policy at any time. However, if any changes do occur, we will publish the changes to our web site and post a notice on the home page that a new privacy policy has been implemented.


Should you have any questions about this privacy policy or to report a potential noncompliance with this policy please contact our Chief Privacy Officer, Patrick Devereaux