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Monitoring Center Frequently Asked Questions (FAQ)

Monitoring Center

How can the EM24 Alert system protect me or my loved ones?

EM24 Alert is a service that enables access to assistance in your home by pressing a button on a portable pendant that initiates a two-way conversation with a specially trained monitor who can dispatch the appropriate local authorities based on the type of emergency and pre-defined instructions.

Whether it is a medical situation, crime or a fire, you and your family can rest assured that EM24 Alert monitors are ready to help as needed. Additionally, EM24 Alert monitors will remain on the line with the caller until help arrives to provide comfort and a calm, steady voice of reason.

Where are your monitoring centers located?

EM24 Alert is a service of Emergency24, an Underwriters Laboratory alarm monitoring company with five locations across the US. The company has been headquartered in the Chicago area since 1967 and we also maintain fully staffed branches near Washington D.C., Los Angeles, Detroit and Milwaukee to minimize the impact of regional disasters.

Does EM24 Alert own their monitoring centers?

Yes, Emergency 24, Inc. owns each of the five branches and the buildings in which these reside. This allows the company to control the physical environments and put in place the necessary safeguards to ensure ongoing operation at all times.

What are your hours of operation?

While each of our five branches are fully staffed 24 hours a day, our Sales and Customer Service representatives are available from 8:00 AM until 5:00 PM Eastern time.

What training are EM24 Alert monitors required to undergo?

First, every EM24 Alert monitor must be cleared by a national background check before employment can begin.

After weeks of training, which includes periodic testing to follow growth, EM24 Alert monitors practice in a test environment and then are paired with an experienced monitor to further refine their skills.

Only after successful completion of this rigorous, months-long process are monitors allowed to perform EM24 Alert services.

Are alarms handled by live operators?

Yes, every single alarm signal we receive is handled by a live human operator.

Does EM24 Alert provide monitoring service in languages other than English?

No, EM24 Alert provides its monitoring services in English only.