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Medical Alert Personal Emergency Response System FAQ


How is EM24 Alert different from other personal emergency response systems?

EM24 Alert is a service provided by Emergency 24, Inc., an Underwriters Laboratory central station alarm company that was founded in 1967.

EM24 Alert is able to offer superior equipment and unmatched service at incredibly low prices by leveraging technology to streamline the medical monitoring process, just as we do for burglar and fire alarm systems.

Simply put, we create efficiencies that other companies cannot match.

What is a PERS?

A Personal Emergency Response Service connects to EMERgency24’s around-the-clock call center with the push of a button. Installation is simple and no tools are required. All that’s needed is a working electrical outlet and a live telephone line – set-up is that easy!

The emergency transmitter is typically worn on a lightweight necklace, as a wristband or on a belt clip. When pushed, the transmitter sends a signal to a receiver that’s connected to the home telephone line.

After the button is pushed, a two-way voice communicator built into the receiver will be activated. Advanced technology allows this receiver to be heard and to pick up voices from almost anywhere in the house.

A trained EMERgency24 staff member will announce that they have received an emergency signal. After discussing the situation, a quick evaluation will be made as to whether an ambulance is needed or if a call should be placed to a designated friend or family member.

How much does EM24 Alert cost?

With several pricing options available, EM24 Alert has a plans which fits your needs. Learn more about our pricing here.

Why should I choose EM24 Alert?

EM24 Alert senior safety systems are monitored by Emergency 24, Inc., which is an Underwriters Laboratory central station company. Since 1967, EM24 Alert monitoring centers have provided around-the-clock service to protect millions of lives and billions in assets. Emergency 24 remains ahead of the security industry’s technological curve by staffing in-house computer-programming and engineering expertise that allows us to develop customized security services.

This technological superiority has led to many industry firsts, including:

  • The first computerized central station in the security industry.
  • The first independent central station to establish a second fully automated branch.
  • The first central station to create a Supernet of protection by linking these remote branches. (There are five central stations in this network now.)
  • The first central station to offer security services using the Internet as a communication vehicle.

Who should use EM24 Alert?

EM24 Alert systems are most often used by senior citizens, but we also provide service to users who have physical disabilities or have recently been discharged from the hospital or care center.

Why are EM24 Alert’s services so critical for seniors living alone?

Not only does our service give confidence to the end-user, but it provides an invaluable financial cushion for the subscriber and their family.

The reality is that only a small percentage of aging Americans actually has the financial means needed for healthcare and living expenses throughout their golden years.

Here are some startling facts from the 2012 MetLife Market Survey of Nursing Home, Assisted Living, Adult Day Services, and Home Care Costs survey:

  • The national average daily rate for a private room in a nursing home is $248, while a semi-private room is $222 up from $239 and $214 respectively in 2011.
  • The national average monthly base rate in an assisted living community rose from $3,477 in 2011 to $3,550 in 2012.
  • The national average daily rate for adult day services remained unchanged from 2011 at $70 in 2012.