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Company Frequently Asked Questions (FAQ)


Who is EM24 Alert?

EM24 Alert is a service of Emergency24, an Underwriters Laboratory alarm monitoring company with five locations across the US. EM24 Alert enables our customers to have access to assistance in their home by pressing a button on a portable pendant that initiates a two-way conversation with a specially trained monitor who can dispatch the appropriate local authorities based on the type of emergency and pre-defined instructions. Whether it is a medical situation, crime or a fire, you and your family can rest assured that EM24 Alert monitors are ready to help as needed.

Who is Emergency24?

Since 1967, EMERgency24 has been providing independent alarm dealers across the nation with technologically advanced alarm monitoring services.

The company remains headquartered in the Chicago area with a new 15,000-square foot central station facility with UL and FM recognitions. It is the most advanced of its kind and is backed with four other central stations strategically positioned throughout the United States, including Washington D.C., Los Angeles, Detroit and Waukesha, WI.

EMERgency24 remains ahead of the industry’s technological curve by staffing in-house programming and engineering expertise and that allows us to respond to almost any dealer need. We also invest to maintain the industry’s widest array of alarm receivers and we are able to monitor thousands of types of panels that communicate in the industry’s common formats to give alarm dealer maximum flexibility to satisfy the needs of their customers.